Voice over Internet Protocol, known as VoIP, converts telephone calls into a series of data packets and sends calls to the telephone network. Unlike local VoIP servers, hosted VoIP provides the company with full telephone service from a trusted VoIP provider via the Internet. What is hosted VoIP?
How does hosted telephony work?
For analog telephone systems, one telephone is connected to the other via PSTN (public telephone network with switching). The phone uses electrical signals to generate sound in the speaker on the receiving side.
On the other hand, hosted VoIP telephone systems send voice data over the Internet.
It starts with an IP phone that converts live voice communication into data packets. Unlike a local VoIP solution, the data packet first goes to one of many data centers. If the recipient’s phone is in a telephone network, the VoIP service provider supports data conversion and transmission.
Hosted VoIP is another term for Hosted PBX. “Hosted” means that the equipment and PBX are hosted in an external location from which the VoIP telephone service is used. The office may have a VoIP phone service that powers their phones in the office, but their PBX can be hosted in the data center of their VoIP providers, and thus the term: hosted VoIP.
How does this work in reality?
In fact, wherever there is an Internet connection, you can route calls from the same number, opening up a cost-effective way to branch without physically changing locations or forcing others to move to the office. VoIP for small businesses has proved to be very effective for small businesses that outsource work and tasks, because when a problem arises that a staff member who does not work in the actual physical location of the office has to answer, it can simply be redirected to them over the internet.
The customer does not know that they are being redirected via the Internet and will not experience any interference during the connection. This allows you to keep the image of a large company without paying for office space and makes outsourcing a natural task that will help keep bills low.
What’s more, because cloud-based VoIP is routed over the Internet via a dashboard, you don’t have to worry about the additional costs of long distance calls or mobile calls, if that’s the case. Instead, the only thing you need to do is allow someone to configure the software and extensions for you, and the rest will take care of themselves immediately, because you are not responsible for VoIP hosted support. So it’s easy to see why VoIP hosting companies are fast becoming the best type of business telephone service on the market.
Benefits of hosted VoIP
Significant cost savings
Companies save an average of $ 1,727 a month using VoIP softphones. If you are currently using a landline phone, you can save by making changes. Hosted VoIP offers all the features of a telephone subscription for companies for less.
International calls Start at $ 0.01
Do you have offices, users and clients in other countries? Nextiva’s international rates for international calls start at $ 0.01. (No kidding!)
If your employees make many international calls, you can save a lot on your business phone bills.
Unified Communications is a concept based on integrating all communication channels in one control panel. This can change the way you service, marketing and sales.
Third party integrations
It is possible that your company already uses tasks software. Most companies have CRM, email marketing tools, analytical software and more.
Advanced Contact Center tools
Customers expect companies to operate around the clock. Sending customers to voicemail no longer cuts them off. That is why companies, even small companies, use contact centers where agents answer questions via e-mail, telephone or SMS.